There can be many possible causes for your wireless router going offline. You might come to your computer and find that there’s no connection; or you might be using the Internet, and suddenly your connection’s lost. Sometimes it just happens.

Before you call a paid technician for assistance, or contact your Internet provider, there are a few steps you can take to regain connection.

Regain Your Router Connection: Try Plugs and Switches

1. If you’re using a laptop, make sure that you haven’t inadvertently turned off your Internet switch; this is usually situated on the side or the front of the machine. If it’s been switched off, switch it on again.
2. If this isn’t the problem, remove the power plug on the back of the router for a minimum of ten seconds and then plug it in again. Give the computer a minute or so to cycle back online.
3. If this doesn’t solve the problem, unplug the router from the wall socket and then plug it in again. There’s no need to wait before plugging in.

Still no luck? Try rebooting your computer.

Regain Your Router Connection with a Reboot

There are two ways to reboot:

1. A warm (or soft) reboot refers to the reloading of the operating system without interrupting the power. On a PC, you can perform a warm reboot by pressing Control, Alt, and Delete keys simultaneously. On a laptop, a warm reboot is performed by selecting Power from the Start menu and then selecting Restart.
2. A cold (or hard) reboot is where the power to the system is turned off and then on again, causing an initial boot to the machine.

Be cautious about interfering with your Internet settings unless you’re sure about what you’re doing. If everything we’ve suggested here fails to restore your Internet connection, it’s probably time to call in a technician.

Contact Us

If you’re having problems with your IT systems or devices, give us a call on 01263 805012 or email [email protected].

You can also access Fortify247’s Remote Support Services and have a look at our Services price list.