I've never reviewed anything publicly before, but I honestly feel that me doing so here is not only deserved but necessary, as I've just learned the value of seeking a 2nd opinion. I recently took my rather expensive gaming laptop to a local repair shop as it would no longer boot up. I was somewhat surprised to be told later that day, that the little more than 3yr old machine was pretty much a write off. The gentleman informed me that he had tested the machine and found that the motherboard had failed. When I asked, I was told that he couldn't determine exactly where the failure was on the motherboard, but my options at this point were pretty much either replacing the machine, or returning it to the manufacturer. I did check this later and would have been a little over £1,200. When I pressed him on the possibility of a replacement part, he said he could replace the motherboard if I could find one, but he wouldn't recommend it as being worthwhile. Rather shell shocked I thanked the gentleman for his time and left, but not before having to ask if I could have the machine back. It felt a little odd to just leave it there, even if it was useless at this point, and he duly retrieved it for me when asked. Some time later I found that the former PCSimple in Sheringham was now Fortify247 Ltd in West Runton, so I decided to seek a 2nd opinion from them and spoke with Clive. To my astonishment, within just ten minutes of leaving the machine with him, he had diagnosed the issue as faulty RAM. By the next day, I had my machine back in perfect working order, and the cost was a fraction of what was quoted by the manufacturer or would have been for a replacement. I was both impressed that Clive could identify the issue so swiftly, and stunned that I'd received such a drastically different diagnosis elsewhere. He was happy to take the time to explain what he'd done, and my options for the repair of the machine before he carried out the work. I'm exceedingly grateful to Clive and his team for their excellent and transparent service, and would wholeheartedly recommend anyone in the area speak with them if you have any issues, both new or old!